QuickScan Aperture Card Scanning Options – Resources and Support

Welcome to Resources and Support for QuickScan Aperture Card Scanning Options.

 

QuickScan-Aperture-Card-Scanning-Programs

  • Yearly rental, billed monthly
  • Unlimited scan allowance
  • Includes Depot Repair
  • Additional services can include on-site installation and training and SmartAssist phone or web-based training
  • Same day service
  • Monthly Fee/Annual Subscription
  • Scan allowance of 700 cards per year
  • Documents posted online
  • Scan whenever you need it
  • Per scan fee plus minimal processing fee
  • 3 day turnaround
  • Digital files posted online

SmartWarranty extended coverage plan

Tameran SmartWarranty is an extended protection plan for software and hardware solutions. Keep your product running smoothly and protect it from expensive time and material repairs. By continuing the protection you had during the original warranty period, you will receive expert service and support straight from us.

 One-stop support directly from Tameran

 Tameran hardware coverage

 Software support and updates

 Convenient phone and e-mail support

 Depot repair of any equipment failures

Get SmartWarranty Now

Tameran-Smart-Warranty
Tameran-Smart-Assist

SmartAssist training and support

Tameran SmartAssist is additional training and product support you can purchase for Tameran software and hardware solutions. This includes onsite or Web based training and product support for your specific application.

Whether additional training is needed right after installation, when personnel changes are made or when you have a snag in operations, our experts are ready to assist with your software and equipment needs.

 Onsite or Web-based training and product support

 One stop assistance from Tameran experts

 Wide range of offerings for businesses of any size

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Q: What information do I need prior to calling Tameran Customer Support?

A: Please have the following information available when contacting Tameran Customer Support with a service question or request:

  • Equipment type (brand, model)
  • Equipment serial number
  • Software name and version
  • Physical address of the equipment
  • Detailed description of any errors or what the operator was doing when the error occurred
  • Contact information

Q: Where can I find the serial number for my equipment?

A: It varies per product:

  • For aperture card scanners – serial number can be found on the rear of the machine
  • For wide format paper folders – serial number can be found under the bridge on the right side of the machine
  • For wide format paper stackers – serial number can be found on the front of the transport assembly

Q: Does my software have a serial number? If so, where can I find it?

A: Only the ImagePrep Series has a serial number. It can be found on the dongle key fob.

Q: How do I know if I have a maintenance agreement with Tameran?

A: Contact Tameran at either 866-502-5825, or email us at support@tameran.com.

Q: My QuickScan or C-Series Aperture Card Scanner will not power on.

A: The QuickScan or C-Series scanners power on only after you have started the QuickScan or C-Series software.

For any other questions that were not answered on this page, please contact Tameran Customer Support at 866-502-5825.

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